Social Solutions Global, Inc.

Client Services Specialist I (NGP VAN)

Job Locations US-Washington DC | US-GA-Atlanta
Requisition Post Information* : Posted Date 1 month ago(4/15/2022 5:54 PM)
Requisition ID
2022-1920
Category (Portal Searching)
Client Services
Remote Options
Fully Remote

Overview

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

 

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

 

We are currently operating as a remote workforce and have equipped our teams with the technology to stay connected to each other and our customers.

Responsibilities & Requirements

Are you passionate about helping nonprofits do more good in the world? Do you have a good understanding of nonprofit fundraising, a knack for solving problems, intuitive with software tools, and strong leadership skills? 

If so, we’d love to talk to you about joining the EveryAction team. 

This is a contract role where as a member of our Client Services team, you will serve on the front line of support alongside an experienced team that is already supporting great clients like Planned Parenthood, Covenant House International, EMILY’s List, United Nations Foundation, Save the Redwoods, NAACP, Everytown, LGBTQ Victory Fund, and Audubon. Not only will you be supporting our clients with your exceptional customer service skills, but you’ll also be conducting web-based training and getting new customers up and running with our tools. Our staff aren’t just people who do support or training, they are expert practitioners who make our clients able to do their social missions. 

Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. 

What you’re good at: 

 

  • You are passionate about progressive causes, are good with technology, and are willing to work with lots of different organizations that need our help. 
  • You have excellent oral and written communication skills, strong critical thinking, logical problem-solving ability, and a willingness to learn.
  • You have a professional phone manner, undying patience, proven ability to self-motivate, and demonstrated work ethic.
  • You are detail-oriented, great at following up, and don’t let things slip through the cracks.
  • You are able to work independently and flexibly to provide accurate and timely support to our clients while adhering to daily and weekly department goals.
  • You possess demonstrated ability to effectively coordinate with cross-functional team members to ensure accurate and detail-oriented responses to client inquiries.
  • Looking to work in a contract position

Bonus Points: 

 

  • Experience in customer relations or an equivalent field, though not required, is valued. 
  • You have used EveryAction, NGP8, VAN, and Votebuilder as part of your day-to-day responsibilities.
  • You have used other online or offline CRMs as part of your day-to-day responsibilities, such as Raiser's Edge, Salesforce NPSP, or ROI. 
  • You have a network of colleagues in the fundraising or nonprofit technology world. 
  • You enjoy research and consider yourself a lifelong learner.

About Us

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Some of our comprehensive and competitive benefits include:

  • Generous PTO policy
  • Equity for ALL regular, full-time employees from individual contributors to management – share in our success!
  • Up to 15 paid company holidays including some commemorating social justice events and self-care
  • Paid volunteer time
  • Resources for savings and investments
  • Paid parental leave
  • Health, vision, dental, and life insurance with additional access to health and wellness programs.
  • Opportunities to learn, develop, network, and connect
  • When we can—company-sponsored events and swag!!

 

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